I am not a voracious reader as many friends of mine proudly write in their bios and many of them are. Though, I would like to be one. Slowly I am picking up on reading and so far I have read couple of stories by Carl Hiaasen and Roald Dahl. Roald Dahl is my favourite.
Now, onto the fault with my stars.
I didn’t give it a second thought after watching the trailer of the movie ‘The fault in my stars”, story adapted from the book with same title by John Green, I went ahead and ordered the book from Amazon. I was in Deolali on vacation, my home town which is more than 1000 km away from Delhi, more like my work place.
Amazon is my favourite among all shopping portals, for its reputation, pricing and customer support. The portal delights you at every step.
I was promised the delivery within 2-4 days and to my surprise, it didn’t happen. Just after two days of placing the order, I started receiving messages that the delivery could be delayed due to ‘Network Issues’. I didn’t understand it at all. FedEx is an internationally reputed courier service, through which I was to receive the book. I contacted the customer support at Amazon on the scheduled day of delivery and enquired about the status. I was promised the delivery at the earliest, and the promise was fulfilled. The book was in my hands very next day.
Like I said earlier, I am not a voracious reader, I didn’t start reading the book immediately. I read introduction and blurb and kept it like that for few days. I recently started reading the book and again to my shock it appeared to me that the book could be a pirated copy. May be. There was misprint on inner page and paragraphs ended abruptly. Almost immediately, I decided to get the replacement. But alas, refund was possible, but no replacement. I decided to go for a refund.
Amazon has a very User Friendly Interface that takes you through the process of refund / replacement in a swish. But then, there was another trouble waiting for me and that was Amazon’s stupid policy. The Policy says that the order for refund can only be picked up from the address where it was delivered. But, I had come back to Delhi. I contacted Customer Support and they advised me to ship the book to Amazon and the refund will be made within 10 days after the book has been received. Also, the cost of shipment will be refunded. fair enough, I was happy with that.
I understand that it is getting too long, but one last paragraph.
I received an email describing the process of packaging and shipping the book back to Amazon. It isn’t easy as it may sound. The link provided in the email detailed out every step and it was a major put off. But then, I have no other choice. I will have to follow the steps and get the refund. All said and done, I would still highly recommend Amazon for its service quality and customer support.